Refund and Cancellation Policy

Last updated: 23 July 2026

Valere charges a single, one-time fee per event based on your guest-count tier (Free, Starter, Growth, or Unlimited) — never a recurring subscription. This policy explains when that fee is refundable if your plans change or something goes wrong.

Cancelling before your event

If you cancel your event more than 7 days before its start date, you'll receive a full refund. Email us using the details below and we'll process it — no need to justify the cancellation.

Cancelling close to or after your event

Once your event is within 7 days of its start date, your gallery link and QR code are live and guests may already be uploading photos, so the service has effectively begun being used:

• Within 7 days of the start date, before it begins, and no guest has uploaded a photo yet: we'll refund 50% of the fee.
• Once the event has started, or once any guest has uploaded a photo: the fee is non-refundable. At that point you've received the guest cap, photo cap, and gallery access you paid for.

This mirrors the payment terms in our Terms and Conditions.

Technical failures on our end

If a fault in Valere itself — such as app downtime or a bug — prevents your guests from uploading photos for a meaningful part of your event, we'll make it right: either a full refund or, if you'd rather keep using the platform, a credit toward a future event (e.g. an extended expiry window or a complimentary tier upgrade). This does not cover issues outside our control, like a guest's own phone, camera, or internet connection.

Free events

Free-tier events aren't charged, so there's nothing to refund. This policy applies only to paid events (Starter, Growth, and Unlimited).

How to request a cancellation or refund

Email georgewalkerphillips5@gmail.com with your event name or event ID and the reason for your request. We'll confirm which of the above applies and let you know the outcome.

Refund processing time

We aim to review every request within 3 business days. Approved refunds are issued back to your original Paystack payment method and typically reflect within 5–10 business days, depending on your bank or card issuer — we don't hold refunded funds any longer than it takes Paystack to process them.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.

Contact

Questions about this policy, or about a specific event's eligibility? Email georgewalkerphillips5@gmail.com.